Terms & Conditions

TERMS OF USE OF E-SHOP OF AMD ONE VISIT SOLUTION

1.      GENERAL TERMS

The company under the name A.M. ONE VISIT SOLUTION LTD and headquartered in Limassol, 21, Andrea Kariolou Street, Agios Athanasios, Cyprus maintains an online store, which offers efficient services for the sale of products related to the construction industry in a secure electronic environment. It ensures an easy-to-use navigation to every visitor of the website with an even faster and easier way of electronic purchase of our products through the website

The e-shop of our company, offers to all our customers, as well as to all internet users, direct information about the products offered by our company, about the materials it uses, their property, as well as the ability to make their purchases electronically by purchasing, or one of the products already on our website, or by placing special orders according to their preferences.

The use of the electronic pages and services of A.M. ONE VISIT SOLUTION LTD by the visitor/user presupposes his/her unconditional agreement with the following terms of use, which apply to all content included in the Company's website.

The visitor/user must read these terms carefully before using the services of the website and if he/she does not agree with them in whole or in part, he/she must in any case not make use of the services and their content. 

These and applicable terms may change unannounced, so we recommend that users frequently check our website to review any changes to the applicable terms.

If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us at the email info@one-visit.com

2.      RESPONSIBILITY OF USER/VISITOR

The users of the e-shop of A.M. ONE VISIT SOLUTION LTD accept that they will not use the website of our Company to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or constitutes a violation of someone else's privacy. In addition, individuals-natural persons accept that the products they order through the online store are intended for personal use.

3.      INTELLECTUAL PROPERTY

All components of the design of the website, the text, the graphics, the selection and the settings, constitute the intellectual property of A.M. ONE VISIT SOLUTION LTD and are protected under the relevant provisions of Cyprus law, European law and international conventions.

Copying, reproduction, processing, resale or misleading of the public about the actual content provider of the website is prohibited. Any reproduction, reissue, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company.

The names, images, logos, distinctive features, texts and audiovisual material representing the Company A.M. ONE VISIT SOLUTION LTD and the online store no, as well as their products or services, are exclusive trademarks and distinctive features of our company and are protected by Cypriot, Union, and international laws on trademarks and industrial and intellectual property.

In any case, their appearance and display on the website and in the online store of our Company should in no way be construed as a transfer or assignment of a license or right to use them.

4. DATA PROTECTION PRIVACY POLICY

Visitors persons who visit the one visit solution website can navigate to its websites and make use of its services and content either as ordinary visitors or as registered users and for the processing of their personal data due to this access, this Privacy Policy applies. In order to carry out any transaction through our Company's e-shop and to place orders for the company's products, the disclosure of some personal information on the part of the customer will be requested. When placing the order, the full name, the shipping address of the products, the billing address of the order (in case it is different from the shipping address), the billing details (in case payment by invoice has been selected), the number of a contact phone number, your e-mail address and in cases where payment is made by credit card, will be requested.  the number, expiry date of the card and three-digit security code.. The credit card details are not stored in the company's storage media during the transaction but are recorded directly in a secure environment of the cooperating banking institution that has undertaken the routing of the cards. In detail on the privacy policy click here

5.      COOKIES POLICY

ONE VISIT SOLUTION uses "cookies" technology to improve and facilitate your visit to its website. The "cookies" files are sent to your computer and recognize you as a specific user, storing your personal preferences and technical information. We use a) Persistent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary cookies (i.e. cookies remain until you close your browser) and help you keep products in your shopping cart, without them being deleted every time you leave it. Cookies themselves do not contain or disclose personal information. If you do not accept the use of cookies, you can change your browser settings so that it does not accept cookies (instructions on how to change the settings of cookies in your browser can be found in the help section of the browser you are using).

6.      SECURITY

The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for website certification to network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the acceptance software, thus protecting personal information during its transfer. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transfer. In addition, personal security is the password you give when you become a member of the website of the e-shop. In order to present any personal information of yours, the username and password must first be provided.

 For this reason, you must keep these elements well so that they do not risk falling into the hands of third parties. We also advise you to create password using symbols along with alphanumeric characters.

Finally, it should be remembered that the credit card details are not stored in the company's storage media during the transaction but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards.

All transactions you make through the A.M. ONE VISIT SOLUTION LTD website are governed by International and European law, which regulates issues related to e-commerce, as well as by the Consumer Rights Act Of 2013 (133(I)/2013), which regulates issues related to distance selling.

7. COMMERCIAL GOODS – AVAILABILITY – CHARACTERISTICS

The products available for sale, their characteristics, their prices and their available stock can be found at the e-mail address info@one-visit.com and are accessible to all. Users can search for more information about each product by clicking on the product icon.

ONE VISIT SOLUTION guarantees the timely information of customers about the availability or not of the products, but bears no responsibility for their availability. In the event that during the collection of the order it is found that one or more products are not available, then a competent employee will contact the customer who will decide on the development or cancellation of his order.

The prices listed in the relevant catalogues under each product include VAT (19%). The online store of the company A.M. ONE VISIT SOLUTION LTD reserves the right to adjust the prices without being obliged to inform the consumer public. Detailed characteristics and other details of the products sold are available and you can find out by following the search instructions listed in our online store and by "clicking" on the name of the respective product.

8.      PRODUCT ORDER AND CONSUMER PROTECTION

Orders performed in e-shop constitute the execution of a distance sales contract, and are governed by the legislative framework of law-156(I)/2004, as well as the Cyprus laws and European Directives as listed here below:

Consumer Protection law of 2013 (133(I)/2013)

The Unfair Business Practices to Consumers law of 2007 (Law 103 (I) /2007).

the Directive 2011/83/ΕU (replacing Directive 97/7/EC) issued by the European Parliament and the Council on the 25th of October 2011, regarding the rights and protection of consumers for the distant sale contracts.

The Directive 2005/29/EC regarding the unfair business practices towards the consumers.

The Directive 2011/83/EU regarding the rights of the consumers.

The directive 93/13/EEC

The user has the right to enter into a valid transaction by placing an order through the e-shop, provided that he/she has under the Cyprus legislation the capacity to perform legal acts (user is at least eighteen years of age and is not in legal guardianship/ judicial support restricting the capacity to conclude a sales contract).

9.      PLACING AN ORDER ON THE ELECTRONIC STORE (E-SHOP)

To place an order on the www.one-visit.com e-shop, you must:

Fill-in the special form with the necessary information for the conclusion of the sales contract.

Unconditionally accept the terms of the sales contract and the terms of use, in particular the collection and where necessary the use of personal data.

On all pages of the e-shop and next to each available for purchase product, there is the Add button to the Shopping Cart. Navigate to our online store and add to your cart the products you wish to buy.

To continue your purchases, select from the main categories, the one that contains the next item you are looking for and add it also to your cart. When you have completed the process of adding products press the "Shopping cart" button at the top right of your screen. Fill in the form your e-mail address & the password you provided during your registration and login to the registered users' area.

If you are not a registered user press the create new account button. Fill in the registration form of a new registered user an active email account. The e-mail you will declare must exist because all our communication will be done through the e-mail you have provided during your registration.

"Order Shipment": The products of the order were collected and are routed for shipment to your place.

"Order delivery": The products of the order have been delivered to your place or to the agency of your choice.

In case there is any pending issue in your order, we will contact you at the details you have provided us.

In case you do not receive a relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided. A.M. ONE VISIT SOLUTION LTD bears no responsibility in case you have entered your contact details incorrectly, so it is not possible to communicate with you.

10. PAYMENT METHODS

For the convenience and service of all those who wish to buy from the online store of our company, the following payment methods are available:

1. Charge your credit or debit card. The card is charged on the day of the order submission.

It is important to necessarily indicate a contact number and a valid e-mail address.

In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

2. Cash on delivery (only in cash) at the time you receive the products.

3.  Bank Cheque, with delivery date, on delivery at the time you receive the products.

4. Deposit in a bank account in one of the following accounts:

Hellenic Bank Public Company Ltd

Account Number: 240-01-774559-02

IBAN: CY79 0050 0240 0002 4001 7745 5902

BIC: HEBACY2N

Currency: EUR

11.ORDER CONFIRMATION / UPDATE

The consumer through the website is informed by the company before the completion of his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment and delivery, and the time of delivery.

Upon completion of your order, the following message appears (example):

YOUR ORDER IS COMPLETE.

Order Number: XXXX XXXXX XXXXX

In the email you provided during your registration, you have been sent an automated email with all the details of your order that were on the previous page (please check your email).

12.SHIPPING OF PRODUCTS

Deliveries of products are made only within the physical boundaries of Cyprus through the cooperating transport company (and its partners).

Shipping costs are calculated according to the postal code (ZIP Code) of the area of the shipment.

13. RETURNS /REPLACEMENTS / CANCELLATIONS

Terms and conditions are be described in this policy apply to all products purchased from our online store in Cyprus Greece through the internet on the ONE-VISIT website.

Returns are accepted only if the products you wish to return are in the same condition in which you received them and are accompanied by the retail sales receipt or invoice. The right of withdrawal may not be exercised for goods manufactured in accordance with the specifications of the consumer or clearly personalised for that consumer.

Within 14 days of receipt of the returned products by the Company, and provided that they are in their original condition without having suffered any damages or damages, our company will refund to the customer the amount of the value of these products, with which the customer has been charged using the same means of payment that the customer used for the initial transaction (unless the customer has expressly agreed otherwise). In any case, the return of the price of the returned products will be made after you inform us in writing about the request for return of the products, by filling in the withdrawal form and we accept their return and provided that the products have been delivered to the cooperating transport company.

If the returned product has been damaged or damaged by the fault of the customer or its value has been reduced by manipulation that was not necessary to determine the nature, characteristics and operation of the products, our company will assess the value of the damages and the amount of the value reduction and in case the Company is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.

In addition to the rights granted by the return policy, all rights applicable to consumers by the applicable provisions and laws relating to the contract of sale, as well as any right arising in relation to the terms of warranty of the products, are recognized in any case.

14. MISCELLANEOUS

Force majeure: If due to force majeure reasons (e.g. extreme weather, strikes, pandemic outbreak,) it is not possible to deliver the products to you within the specified timeframe we will inform you by e-mail, so as to enable you to notify us, if you wish, under these circumstances, to complete your order. A.M. ONE VISIT SOLUTION LTD bears no responsibility for issues caused by external events and not by our own fault and will do everything humanly possible to provide you with the best service under the circumstances. 

According to the Directive 2013/11/EC, which has been embodied in the Cyprus Legislation, Law 148(I)/2015 on “out-of-court settlement of consumer claims by referring claims to arbitration”.  If the Customer has a problem with the purchase he made from the Online Store and resides in the EU, he/she may use the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng for an out-of-court settlement of the dispute.

Terms of Use apply to users of the one visit solution e-shop in Cyprus, are interpreted in accordance with the Cyprus Legislation and for any interpretation the same, the Courts of Cyprus are exclusively competent.

CONTACT

In case you need more information about it or have any suggestions on how our Company's services can be improved, please contact us at the email: info@one-visit.com